Google Small Business: February 2011

Business at Warp Speed - Get Ready for the New Digital Revolution

Monday, February 28, 2011

[Cross-posted from Associated Industries of Massachusetts.]

All around us, things are accelerating. People, data, and information are all moving faster than ever before, accelerating at a pace that defies our understanding of the world and what is (or was thought to be) possible. 4G speeds, Google Instant, Tweets and check-ins, Facebook sign-ups, mobile device activations, video uploads – everything around us is growing and moving at exponential rates. Consider some of the statistics: in 2008, 300 million people were on social networks. That number is now over 900 million. In 2008 1.5 million people had visited Twitter. Last year over 190 million. In 2008 Google’s Android mobile platform had just launched. There are now over 300,000 Android device activations every day, and that number is growing. (Check out a really fun video showing the growth of Android here.)

And consider what has been happening in Middle Eastern countries of late. Via mobile phones and social networks, information is spreading and people are organizing at rates never before possible, allowing for rapid mobilization of ideas and massive social change.

In this world of constant connectivity, there is no doubt that fast is better than slow. From a consumer standpoint, you reap the benefits directly – connect to friends all over the world on Facebook, video chat with them on Skype, watch videos of the Grammy’s on YouTube, download Eminem’s latest to your iPod, search on Google for the shoes he wore, buy them on online…wait, sold out online?…check your local retailer’s inventory on Google Product Search, have your Android phone give you directions to your local mall, text your friends that you’ll meet them there, check in on Foursquare when you arrive… and on and on it goes, the flow of digital information accelerating at a rate that seems almost unimaginable.

So how do businesses keep up and take part in this digital evolution, nay, revolution? How do companies make use of this acceleration to reach consumers in meaningful ways? How do they change their own behaviors to keep up with the world around them?

Companies should look to get ahead of the consumer and these digital trends by focusing on 4 key characteristics: Google calls them the "4 Be’s"…

Be relevant – Mobile is how the world will connect to the Internet in the future. Mobile will be bigger than desktop in 5 years. Mobile searches grew 500% in the last two years. Mobile is what is relevant for today's and tomorrow's consumer. What is your company’s mobile strategy? Do you have one? Can it scale for the future?

Be found – Search is still the web’s killer app. With the proliferation of information, Search is how people find it and make use of it. Can people find you? Can they find your business and the products or services you offer?

Be engaging – We no longer live in a push advertising world. Consumers want and expect a dialog with companies. Social media like Facebook and Twitter make this possible. Online video has not only changed the face of entertainment but also the way companies can communicate. Companies and brands need to figure out how to be part of the conversation and how to effectively engage users across the entire spectrum of social media. What is your social media strategy? How are you effectively using online video to engage users?

Be accountable – the Internet has made real-time marketing a reality. You can constantly and continuously improve your digital efforts by using powerful analytical tools and the data they provide to make smart decisions. Things like Google Analytics, Insights for Search and others offer more data than ever before. How are you using it to make the best decisions for your company?

Success or failure in these four areas will determine your future. As “screen time” becomes mostly digital, as mobile becomes the norm for the masses, as consumers take more control of the dialog with companies and brands, and as everything becomes more real-time, businesses will need to evolve to keep pace…or run the risk of getting left behind.

Posted by: Seth van der Swaagh, National Industry Manager, AdWords

MagnetStreet: From real estate to bridal customers, lessons learned . . .

Friday, February 25, 2011

[Cross-posted from the Google Retail Advertising Blog]

MagnetStreetKeyword ToolGoogle TrendsInsights for Searchhere

Going Google across the 50 States: Kentucky window manufacturer leaves desktop software behind

Friday, February 25, 2011

Editor's note: Over 3 million businesses have adopted Google Apps. Today we’ll hear from Steve Stepp, IT Manager of Sun Windows, a manufacturer of high quality windows and doors serving Owensboro, Kentucky and surrounding areas. To learn more about other organizations that have gone Google and share your story, visit our community map or test drive life in the cloud with the Go Google cloud calculator.

Sun Windows

Tips and tricks for Travel advertisers

Wednesday, February 23, 2011

In 2010 people researched their travel options more frequently, for longer periods of time, and on various online channels. This is good news for Travel marketers because you now have more opportunities to reach customers -- and many of these channels can help you more effectively promote your businesses. With marketing tools like YouTube and display ads, Travel marketers can actually show images of their destinations. For example, Hawaii’s official travel site showcases amazing beaches and palm trees on their YouTube channel. Don’t these videos make you want to take a trip to Hawaii?

We saw travel bookings pick up in 2010 and we’re expecting this trend to continue into 2011. This is the year of reaching your customers at every phase of the research process -- and compelling them with visual imagery. We’ve included our recommendations for doing so below:

Seasonality: Spring break travelers don’t start researching their options in March. Our research shows that the average traveler spends almost two months researching travel options before booking. As such, we suggest using Insights for Search to see when certain destinations are on the rise -- you can plan your search ad campaigns based on this seasonality. For example, searches for ‘hotel cancun’ actually peak in January.

Search: Our research shows that 78% of travel transactions involve research on a search engine.* In fact, the average traveler searches eight times prior to booking. In addition to timing your search ads campaigns with proper search seasonality, we recommend taking advantage of new search formats. For example, if you are advertising a destination, you can create a free listing on Google Places and include detailed information and pictures.

Content pages: Rather than consulting travel agents, consumers are turning to online reviews, videos, and blogs. This means consumers are more engaged and involved in the research process -- it also means you have more opportunities to reach them as they research their options. The average hotel booker, for example, conducts 20 research sessions on multiple sites prior to transacting.* What’s more, ad inventory on these sites is generally less competitive than search: The median Travel advertiser’s cost per acquisition on the Google Display Network is 2% less than that on search.** You can even measure the impact of your display ads using Campaign Insights.

YouTube: 81% of all travelers who watch online videos do so on YouTube. And the number of travel-related online videos has increased dramatically since 2009. Video is a compelling way to showcase travel destinations -- If you are marketing a destination site or a hotel, we recommend shooting video footage (it doesn’t have to be high-budget or flashy) and uploading this content to a YouTube Brand Channel and promoting this channel on your website. From there, you can explore advertising options to drive additional traffic to your channel.

Mobile: Personal travelers more than doubled their usage of mobile devices for travel purposes in the past year.** Research also shows that among travel consumers, purchase intent is five times higher on mobile ads than on desktop ads.*** New mobile ad technologies present a fantastic opportunity to reach these customers when they’re ready to actually take the leap of booking their trip. In particular -- and for Travel advertisers who do not have mobile websites -- we recommend enabling the Click to Call option, which allows customers to call you directly from their mobile phones.

The possibilities are endless -- and if you reach a customer at various phases throughout the research process with compelling messages and images, chances are he or she will be more likely to book with you. Have fun this year!

*Data from a ComScore Behavioral study.

** Data from an Internal Google study.

*** Data from an InsightExpress study.

Posted by: Sarah Travis, Team Manager, AdWords Travel Team

Going Google across the 50 States: Tennessee media firm fights back on spam

Friday, February 18, 2011

[Cross-posted from the Google Enterprise Blog]
Editor's note: Over 3 million businesses have adopted Google Apps. Today we’ll hear from Rex Hammock, Founder and CEO of Hammock, a content and custom media firm in Nashville, Tennessee. To learn more about other organizations that have gone Google and share your story, visit our community map or test drive life in the cloud with the Go Google cloud calculator.

HammockManymoonGoogle Apps Marketplace

Advertisers save time and uncover new keyword ideas with the Opportunities tab

Wednesday, February 16, 2011

[Cross-posted from Inside AdWords Blog.]

If you're a small business, time can often feel like your most valuable and most constrained resource. While youíre doing everything you need to do to keep your business up and running, important tasks like AdWords account optimization can fall to the bottom of your to-do list.

Knowing that time is a key factor for all AdWords advertisers, we created the Opportunities tab to provide you with automated and customized keyword, bid, and budget ideas. Here are two stories of advertisers who used the Opportunities tab to find new keywords quickly and easily.

Fitness Singles
Chris Mattioli founded Fitness Singles, a fitness-focused online dating website in 2003. With Chrisís dedication and some help from AdWords, he has grown his business to over one million global members today.

click for full size image

Like many small business owners, Chris wanted to improve his AdWords performance, but didn't have a lot of time to work on his account. When Chris discovered the Opportunities tab, he knew it was a good fit for Fitness Singles, since it allowed him to uncover new keywords quickly and easily.

Chris scans the keyword ideas in the Opportunities tab regularly to find terms related to fitness, online dating, and singles. He's found many ideas that are similar to the keyword combinations and variations that are in his account, but that he may have accidentally overlooked. He's also found completely new relevant keywords to include in his campaigns. In one instance, Chris saw terms such as promotion code and coupon among his keyword ideas. From there, he decided to add a number of discount-based keywords to his campaigns. Chris says, "The Opportunities tab can often find new keywords that are relevant our ads and that don't currently exist in our account. It also helps you identify new keyword areas--even when you thought you had it covered."

resortsandlodges.com
Ryan Bailey, President and Co-Founder of resortsandlodges.com, describes his company as a full-service agency rather than a travel directory. "We have a rapidly growing client base of two thousand-plus and a business model that gives our clients turnkey marketing and advertising support." While part of a large company, VEMGlobal.com, resortsandlodges.com runs as a small business and keeps its operations small and scrappy.

On the site, you can 'book your spot' to save your travel information, plan your next trip, and more
click for full size image

Like Fitness Singles, resortsandlodges.com uses the Opportunities tab to find new keyword ideas and save time. Ryan says, "The Opportunities tab provides high-quality keywords--and a lot of ideas we wouldnít have thought of otherwise, which is the whole point! It's great that you can easily scan through the ideas and find hidden jewels and then apply those insights for both keyword selection and site optimization."

Mollie Moore, the company's interactive marketing manager, also used the Opportunities tab to help with a website redesign project in March 2010. The previous version of resortsandlodges.com had dozens of links at the bottom of the page, and Moore was tasked with de-cluttering and limiting these links to the most important content. Looking at the number of keyword ideas associated with a particular theme as well as the traffic estimates for each keyword idea, the team learned that ìthe most effective content sections were top destinations, popular resort types, popular trips, and so forth," says Moore. "We also used ideas from the Opportunities tab to build out our meta titles, descriptions and keywords embedded in the back-end of every page on the site. Using the Opportunities tab, we can reduce guesswork in determining the most effective content."

To learn more about Fitness Singles and resortsandlodges.com and how they use the Opportunities tab, read their full case studies in the AdWords Help Center. You can learn more about the Opportunities tab in the AdWords Help Center or our YouTube video series.

Posted by Nathania Lozada, Inside AdWords crew

The Austin Chamber of Commerce Welcomes Google to Central Texas

Tuesday, February 15, 2011

(Cross-posted from the Hotpot Blog.)Editor’s Note: Last week we kicked off a local marketing campaign for Google Places in Austin, Texas, to spread the word about all the Google tools business owners can use to connect with customers. Here, our new friend Rebecca with the Austin Chamber of Commerce talks about why Google’s a great fit for the Austin small business community.Google PlacesHotpotGoogle Places Business Kits

Hotpot

Going Google across the 50 states: Missouri consulting firm removes communication barriers

Friday, February 11, 2011

(Cross-posted from the Official Google Enterprise Blog)

Editor's note: Over 3 million businesses have adopted Google Apps. Today we’ll hear from Tom Dey, co-Founder of DeyFischer Consulting in Missouri. To learn more about other organizations that have gone Google and share your story, visit our community map or test drive life in the cloud with the Go Google cloud calculator.

A typical day for a DeyFischer consultant doesn’t often involve our corporate offices, and they’re rarely in the same city as the week before. Our more than 50 consultants are out in the field, working side-by-side with clients around the world to deliver SAP business solutions. Back at our headquarters in Missouri, and SAP retail office in Atlanta, we have DeyFischer business managers, recruiters and an administrative team – but no IT personnel on staff.

At any given time across the company, we’re operating in dozens of countries and time zones. Before Google Apps, we were using a variety of different email clients and calendar systems – it was a free-for-all when it came to which office tools individuals wanted to use. Supporting all these tools was very labor-intensive. Our administrative team had to send each new consultant instructions on how to set up their email client so we could forward DeyFischer email to them. Corporate contacts and calendars, which are vital in our business, were sent out only once a month because sharing them was so cumbersome.

With Google Apps, communication is seamless and our administrative team can go back to its core job: driving revenue for the company, rather than serving as a help desk. To set up Google Apps, we worked with Umzuzu, a Google Apps Authorized Reseller. Umzuzu designed a strategy to help us transition to the cloud that included migrating old emails and comprehensive training for all employees. The whole process was painless and during it all, we had no downtime or lost emails – which our employees were grateful for!

Part of the transition included migrating our more than 3,500 contacts over to Google Apps. With advice and technical support from Umzuzu, we implemented Floreysoft’s Shared Contacts application from the Google Apps Marketplace. It’s integrated directly with Google Apps so when someone at DeyFischer adds a contact to the database, it’s immediately available to consultants across the company.

With Google Apps, communications have changed for the better and employees are now more productive in the office and on the road where they can easily access email, calendar and other important documents on their laptops or mobile phones. Scheduling is even easier with many consultants using Google Calendar to send meeting invitations directly to their clients.

We’re growing fast and Google Apps is helping us keep up the pace. Unlike before, email accounts are now created quickly and easily, and new employees are directed to a welcome site created with Google Sites. This frees the management and administrative teams to focus on hiring exceptional consultants rather than on-boarding new ones. Google Apps is helping us expand and reach new heights.

Posted by Tom Dey, co-Founder, DeyFischer Consulting

Keep Your Recommendations Weird in Austin

Friday, February 11, 2011

(Cross-posted from the Hotpot Blog.)

Editor’s Note: Starting today, we’re kicking off a local marketing campaign in Austin, Texas, to spread the word about Google Places and Hotpot among local business owners and those who live and work in the area. To get the Austin party started, we’ve teamed up with Torchy’s Tacos to give away delicious free tacos to their customers (get ‘em while they’re hot!). We asked Tiffany Harelik, a fourth generation Austinite and member of the Torchy’s team, to write a little something for the blog about working with Google and some of the amazing food Austin has to offer.

Photo courtesy of Jared Tennant Photography

When Google first called me at Torchy’s Tacos, they said they were coming to my hometown to celebrate Austin’s local business community. Hot off the track from launching Hotpot, a new local recommendation engine from Google Places, Google has chosen Austin to promote this fun new technology because of our forward-thinking and love for all things local. And several Austinites had recommended Torchy’s as a great team to partner with when Google hit town.
Cecelia and Vanessa from the Hotpot team met me at the Trailer Park on South 1st Street to chat about all the delicious food we offer here in Austin, and to talk about all the Google products you can use to help your business (or your favorite Austin business) connect with customers. Cecelia had a clue about Austin’s great food offers, being a UT alumna, but Vanessa was new to the Tex-Mex scene, so we had to order some tacos before we could even proceed.

Photo courtesy of Jared Tennant Photography

We quickly decided we wanted to do something fun for Torchy’s customers, and what’s more fun than free tacos?Migassix Torchy's Tacos locationsBest EverBest EverG'Raj MahalLa Boite CafeFranklin BarbecueHey Cupcake!Mighty ConeLulu B's SandwichesThe Flying Carpet

Photo courtesy of Jared Tennant Photography

Tiffany HarelikblogGypsy Picnictrailer food cookbook

Tips and tricks for Retail advertisers

Thursday, February 10, 2011

Please enjoy the second post in the series of tips and tricks for advertising within your industry. This week: Retail! Up next is Travel.

There are countless varieties of products, services, and companies within the Retail industry, but one thing unites us all: seasonality. Whether you’re selling school supplies, MP3 Players, or sports gear, you probably have a ‘hot season’ and some semblance of a ‘down season.’ I think our biggest trap as Retail advertisers is to only focus our efforts on the hot season; whereas Retail marketing should really happen year-round.

You have a lot of options and resources -- both free and paid -- available for marketing your business throughout the year. Below I’ve outlined a few of my favorite tools and tips.

Figure out when your hot season actually starts. Many marketers assume they know when their hot season starts and ends or they base this year’s strategy on last year’s season. Use Insights for Search to better understand when customers begin to search for your products. If you look at search volume on ‘swimsuits,’ you’ll notice that queries actually begin to rise in January and maintain steady volume throughout July. Don’t fall into the trap of advertising swimsuits only in the summer!

Use different types of campaigns at different times. Once you fully understand your seasonality, think critically about the different types of advertising you’ll do throughout the year. For AdWords customers, for example, I recommend exploring theRemarketing Tool to keep track of customers who may have visited your site during the down season. When hot season strikes again, you’ll be able to reach these customers when they are more actively pursuing your products. Remarketing is also a great way for AdWords customers with multiple seasons to reach people throughout the year. For example, if you sell flowers, you can set up a cookie to target people who purchased flowers from you on Valentine's Day, and then begin showing them ads for your Mother's Day specials in April.

Through it all, continue to optimize your account structure. Once you’ve established the initial structure of your account, be sure to track performance and optimize your keyword lists and ad texts, particularly during down seasons. I recommend using the ‘Search terms’ report on your broad match keywords or the Opportunities Tab to identify new keyword ideas as well as negative keywords. For your ad text, look at which ads converted best in the previous hot season, and see if any consistent themes jump out. You may notice that mentioning ‘Save 20% on Gifts’ worked better than ‘Save Big on Gifts’ and you can edit your text accordingly for the next hot season.

Take advantage of free offerings, particularly during the down season. For Retailers with physical locations, it’s imperative that you create a listing on Google Places. Particularly as consumers increasingly search while they are on the go, it’s important that people know when they are near your physical location!

Think of how much more time you have when you’re in the down season -- and use this time to optimize and grow your business in advance of the hot season. Our customers’ interests and behaviors change each year and yes, it can be difficult to keep up. Lucky for us, we have plenty of options to reach our customers at different phases of the conversion cycle and many tools to better understand our customers. Best of luck in 2011!

Posted by Tim Freeth, Team Lead, AdWords Retail

Google Hotpot now on Google.com and around the world

Wednesday, February 2, 2011

[Cross-posted from the Hotpot Community Blog]
Back in November, we introduced Hotpot, a new local recommendation engine powered by you and your friends. Using Hotpot is simple: you rate places on google.com/hotpot—restaurants, hotels, cafes—and add friends on Hotpot whose opinions you trust. Then the next time you perform a search, Google will serve up personalized results, listing places based on your tastes, as well as recommendations from your friends.

We’ve watched Hotpot grow and change over the last couple months, and today Hotpot is really going places: to a Google search box near you and around the world.

You can now enjoy Hotpot recommendations in your regular search results on Google.com. So say you’re looking for a restaurant in Barcelona. Go to Google and search [restaurant barcelona]. If a friend has rated a particular restaurant, you might see their rating and what they had to say about it—as well as their name and photo—directly beneath that restaurant’s listing. To see all recommendations by your friends, click “Places” on the lefthand side of the page, and choose “Friends only.” Remember, you’ll need to be logged in to your Google account in order to see recommendations.

Seeing place recommendations based on your tastes and those of your friends across more Google searches will make results more relevant to you and maybe lead you to discover a new gem. If you don’t have Hotpot friends yet, you can invite them to share all the places they love with you by using the “Friends” tab on google.com/hotpot.

But Hotpot will only be half the fun if you can’t share it with all your international friends. So starting today, we’re making Hotpot available in 38 new languages—including Chinese, French, German, Italian, Korean, Polish, Russian and Spanish—allowing people to share their favorite places in their native language.

Start rating and sharing recommendations with Hotpot everywhere, anytime: at google.com/hotpot, on Google Maps, using Google Maps for Android with an easy widget, and on our new iPhone app.

Happy rating!

Posted by Lior Ron, Product Manager

Tips and tricks for Financial Services advertisers

Tuesday, February 1, 2011

We’ve asked our AdWords Team Managers to provide tips and tricks for online advertising within particular industries. Over the next few weeks, we’ll feature these guest posts on the Small Business Blog. We're kicking off with a guest post on advertising within the Financial Services industry -- check back for information on your industry!

In thinking about ‘online advertising’ it’s easy to focus on keywords, ad texts, and clickthrough rates. Now with more online media channels than ever, it’s important we think about our online identity holistically as well -- and that we consider how this identity might impact our advertising both on and offline.

This practice is particularly important for advertisers in the Financial Services industry. Our businesses and customers are greatly impacted by economic trends and world events. For this reason, I encourage you to consider the following tips when developing your advertising strategies.

Be an industry expert. As a member of the Financial Services industry, you must be an expert on the economy as a whole -- not just an expert of your own particular niche. One thing we’ve learned from the recession is just how interconnected the Financial Services industry is: decisions and regulations in one sector often impact dealings in another. For example, as interest rates were lowered through the recession, consumer interest in refinancing increased at a sustained level. As a marketer, you must stay on top of these trends to understand how they impact your business and your customers.

Adjust your online advertising strategy in reaction to consumer behavior or industry trends. If you notice a particularly pertinent financial ruling or piece of news, use Insights for Search to learn how this change has impacted search behavior. For example, as Congress considered extending the Bush Tax Cuts recently, consumer searches spiked. What an excellent opportunity to get your name in front of your target audience in order to get the most out of your marketing budget!

As an example, Humana insurance recently noticed changing consumer behavior and incorporated industry trends into their marketing strategy. In reaction to changing healthcare reform and later medicare enrollment, Humana took the opportunity to educate their customers via a YouTube brand channel and edited their ad text to include pertinent terms, such as ‘affordable.’

Manage your online brand and reputation. For better or for worse, there are now countless channels through which you can influence your brand online. I recommend setting up Google News Alerts that trigger when your company name is mentioned. I also recommend creating Profile Pages, listing your business on Google Places (only, of course, if you have a brick and mortar address), and testing new Google ad formats that showcase your product or service, such as SiteLinks.

Engage with your customers online. And finally, to build upon your online brand, it’s important to interact with your customers online. Engaging with your customers online can also help you better understand if/how economic trends are impacting them -- and this can help you make business and advertising decisions. I recommend creating Twitter, Facebook and YouTube identities to solicit feedback and engage with your customers!

2011 is an exciting year to be an online advertiser! In planning your advertising strategy this year, make sure you take a step back to see the bigger picture. For more tips on Google’s tools related to online business, please visit the Small Business Center.
Posted by Payton Dobbs, Team Manager, AdWords Financial Services

Small Business

Business at Warp Speed - Get Ready for the New Digital Revolution

MagnetStreet: From real estate to bridal customers, lessons learned . . .

Going Google across the 50 States: Kentucky window manufacturer leaves desktop software behind

Tips and tricks for Travel advertisers

Going Google across the 50 States: Tennessee media firm fights back on spam

Advertisers save time and uncover new keyword ideas with the Opportunities tab

The Austin Chamber of Commerce Welcomes Google to Central Texas

Going Google across the 50 states: Missouri consulting firm removes communication barriers

Keep Your Recommendations Weird in Austin

Tips and tricks for Retail advertisers

Google Hotpot now on Google.com and around the world

Tips and tricks for Financial Services advertisers

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