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Tips and tricks for managing your business with Google’s solutions
Welcome customers into your business on Google
Thursday, January 26, 2012
(
Cross-posted on the
Lat Long Blog
.)
When we initially announced the
Business Photos pilot program
, we wanted to give business owners an easy way to get customers in the door online using interactive, high-quality, 360-degree images of places on Google Maps and on Google Search results. With thousands of businesses under our belt — from
salons
to
gift shops
— we’ve been hearing the same question again and again from both business owners and photographers alike: How can I participate?
Well, with the overwhelming success of the first pilot, we’ve decided to unveil a complementary initiative that will help us reach more interested business owners, more quickly: Trusted Photographers.
View Larger Map
Click and drag to view the inside of
Spice Market
, New York City.
It’s simple. Visit our
new website
and search for a Google Trusted Photographer in your area. Either email or call a photographer in your area to schedule a time and agree on a price that you will pay the photographer for a photoshoot of your business. This self-serve model makes for easier scheduling and quicker turnaround, while also supporting the local photographers in your community. During the hour it should take for the shoot, you can collaborate with the photographer about how best to display and capture your business. When finished, the photographer will upload the images to Google, and shortly thereafter, you’ll see 360-degree panoramic views of your business on Google.com, Google Maps and on your Google Places listing.
See how Business Photos has helped
Toy Joy
of Austin, Texas.
Trusted Photographers are available in 14 U.S. cities, as well as in the United Kingdom, Australia, New Zealand and France. Don’t see a photographer in your area?
Let us know
, as that will help us determine where more Trusted Photographers are needed.
Posted by Gadi Royz, Product Manager, Google Maps
Limber and flexible IT: YogaWorks goes Google
Friday, January 13, 2012
(Cross posted from the
Google Enterprise Blog
)
Editor’s note: Today’s guest blogger is Jay DeCoons, COO of YogaWorks. Renowned for its excellence in classroom instruction and teacher training, YogaWorks delivers yoga training and classes in 60 cities around the world. Learn more about other organizations that have gone Google on our
community map
.
At
YogaWorks
, we first and foremost consider ourselves to be educators of yoga. Since opening our first location in 1987, we’ve expanded our reach across the world, which means we’ve had to figure out how to effectively scale a growing organization while continuing to deliver the best training instruction possible. When we first took a look at
Google Apps
, we thought it would be a great cost savings tool but as we’ve discovered, Google Apps has also allowed us to easily and flexibly connect our business throughout the world.
Prior to Google Apps, we used a hosted Microsoft Exchange server. While on Exchange, we had to set a 2 gigabyte inbox quota and had difficulty achieving a simple, scalable email deployment for our staff’s mobile devices. We also had a lot of offline processes that were cluttering the operations of our studio managers and producing a lot of excess paperwork, which ran counter to our goal of running a sustainable and eco-friendly company. At the time, our IT costs were roughly $130 per user per year.
When we were evaluating Google Apps, we realized that the solution would allow us to further our green-friendly mission by reducing our overall environmental footprint and would enable us to create a truly mobile workforce with anytime, anywhere data access. We also saw the potential Google Apps held for collaboration among team members, with its unique communication and sharing capabilities.
We went Google with the help of Google Apps Authorized Reseller
Dito
, who assisted us in setting up Apps and training our team. With Google Apps, we’ve been able to reduce our total IT costs by over 60%. The ability to share documents and reach out to teammates quickly has boosted the morale and sense of community across our team. Mobility has also been a key gain for us, as Google Apps allows us to work seamlessly while on the go across our 24 studios and 60 cities where we hold teacher trainings. Through Google Docs, we have been able to save paper and eliminate tedious offline processes, making our day-to-day operation more environmentally-friendly and efficient.
Google Apps has helped us create a more efficient, more excited and more productive workforce, which in turn has helped us focus on what we care most about: bringing safe, compassionate and skillful teaching of yoga to all.
Posted by Jay DeCoons, COO of YogaWorks
Google Apps highlights – 12/16/2011
Monday, December 19, 2011
(
Cross posted from the
Official Google Blog
.)
This is part of a regular series of Google Apps updates that we post every couple of weeks. Look for the label “
Google Apps highlights
" and subscribe to the series. - Ed.
The elves got an early jump on the holidays this year by leaving us some surprises in Google Apps over the last few weeks. Sharing from Gmail got a whole lot easier, and Google Calendar can make better use of precious screen space. We also have 10 new Google Apps customer stories to share from the tens of thousands that have gone Google in recent weeks.
Gmail gets more social
Last week we sprinkled a touch of
Google+ into Gmail
, making it easier to connect and share with people from your inbox. You can add people to circles right from an email thread through Gmail’s people widget, share photo attachments with friends and family on Google+ without leaving Gmail, and view a filtered version of your inbox only showing messages from people in your circles. We also improved Gmail’s address book by incorporating contact information shared by your friends, family and colleagues in their Google+ profiles.
New features in the Gmail iOS app
Just yesterday we added several new improvements to the
Gmail app for iOS 4+
. Now you can set up a custom email signature for mobile messages, manage your vacation responder, and view nested labels from your iPhone, iPad or iPod Touch. We also added scribbles, a fun way to spice up messages by adding a quick hand-drawn sketch. You can create scribbles using a range of colors, brush sizes, lines, erasers and spray paints from your touchscreen device.
More free calls right from Gmail
Last year we introduced free domestic calling in Gmail within the U.S. and Canada, and we’re extending this free service for
the whole year of 2012
. We’re happy to help you keep in touch with those special people in your life, for free.
Hide morning and night hours in Calendar
If you don’t often have appointments early in the morning or late at night, a new trick in Google Calendar might be useful. Now you can
hide morning and night hours
, leaving more screen real estate for the times of day when most of your events take place. Give it a try in Calendar Labs.
Who’s gone Google?
Businesses and schools are switching to Google Apps in droves these days. From tiny startups to large enterprises and nonprofits to college campuses, we love hearing the inspiring stories that our customers share. Here’s a new batch of stories for your reading pleasure:
TripIt
,
IPSEN
,
Ebby Halliday
,
Ticket River
,
VigLink
,
HeyZap
,
The Great Books Foundation
,
Utah K-12 schools
, the
U.S. Coast Guard Academy
and
UC Santa Cruz
. Welcome one and all!
For more details and the latest news, check out the Google Apps Blog, and keep an eye out for this series here after the holidays. We launched more than 150 improvements go Google Apps in 2011, and we have a ton more in store for 2012!
New TalkBin improvements make it easier to connect with customers
Thursday, December 8, 2011
Businesses interact with customers all the time, but it can be challenging to get honest and useful feedback that can help improve your business.
TalkBin
makes this easy by giving your customers a direct and convenient way to reach you via text message. No more clumsy comment cards and surveys; instead, customers can simply use their mobile phones to text you comments and feedback the same way they’d text a friend.
Today, we’re excited to announce three improvements that make it
even easier
to manage customer feedback.
1) Getting started tutorial
When you log in to TalkBin, you’ll be welcomed with a handy educational tutorial that explains all the most important features. This makes learning how to use TalkBin a cinch for you and your employees.
2) Updated dashboard
Based on your feedback, we updated the user interface with a fresh new design that helps you to manage all of your settings in one convenient place. For example, now your Account Settings are just one click away from Location and Billing Settings.
3) Custom sign builder
In-store signs are key to getting quality feedback from your customers. The new sign building feature help you make and print custom signs in just a few minutes.
To learn more about how TalkBin can help your business, check out these firsthand perspectives from
Fraiche Yogurt
and
P. Terry’s Burger Stand
.
Also, for the rest of the month, Google Small Business Blog readers can get TalkBin for just $5/month per location (discounted from the regular $25/month per location). Just enter promotion code
BLOGSMB
when you sign up at
talkbin.com/signup/user/
. This offer expires December 31, 2011.
Posted by Qasar Younis, Product Manager, TalkBin
Pedal to find your dream home with Google Maps
Monday, December 5, 2011
(
Cross-posted on the
Lat Long Blog
.
)
The features available in
Google Maps
are equally functional and fun. You can tour distant cities with
Street View
or map out a trip with multiple destinations using
Custom Maps
. Not only is Google Maps a great tool for everyday personal use, but it’s can also be used as a practical business tool. Such is the case for Matt Kolb, owner of
Pedal to Properties
.
Matt is an avid cyclist and a realtor based in Boulder, Colorado. In 2006, Matt decided to blend his hobby and career by founding his own real estate agency called
Pedal to Properties
. His company is built on the idea that by touring homes via bicycle, one can get a better sense of the local community and determine if a particular property is the right fit.
When Matt meets with clients, he locates various properties on Google Maps and creates a biking route of the houses they’ll visit that day, using
Bicycling Directions
as a guide. Home buyers are encouraged to interact with the map, using Street View to check out a property and its surrounding neighborhood, and using nearby search to take a look at local schools and businesses. Through this process Matt is able to narrow down viable homes for a specific buyer, making the experience enjoyable and time-efficient.
If you have interesting stories about how you use biking directions, Street View, or other Google Maps features to enhance your business, comment on our
Google+ Page
with #mygmapstory
Posted by Dave Kim, Product Marketing Manager
Google Apps highlights – 11/18/2011
Friday, November 18, 2011
Cross-posted from the
Official Google Blog
This is part of a regular series of Google Apps updates that we post every couple of weeks. Look for the label “
Google Apps highlights
" and subscribe to the series. - Ed.
The last few weeks have brought a fresh new look in Gmail, more mobile access options and simpler meeting scheduling tools. Millions of organizations using Google Apps can now use Google+ on their business and university accounts, and we launched a couple Apps-related Google+ Pages ourselves.
Gmail’s new look
Back in July we
previewed
Gmail’s new look, and a couple weeks ago we started letting people
switch to the new design
with one click. The refreshed interface makes it easier to follow conversations and spot the sender with profile pictures for each message. The new look also supports
dynamic screen densities
, so Gmail displays properly whether you’re viewing on a large desktop monitor or a smaller mobile screen. We also added a selection of beautiful
HD themes
to the existing gallery. Finally, we made it easier to perform advanced email searches using a panel of powerful search options that reveals with a single click.
Gmail app for iOS devices
This month we introduced the
Gmail app
for
the iPhone, iPad and iPod touch
, complete with mobile alerts for new mail, a responsive touch screen interface and Gmail mainstays like fast search, conversation view and address auto-complete.
Suggested meeting times in Google Calendar
We’ve heard how frustrating it can be to spend 15 minutes finding a good time for people to convene for a 30 minute meeting, so we made it easier to find a good meeting time in Google Calendar. The
suggested times
feature automatically reviews the availability of meeting invitees, and proposes event times that work for the whole group.
Google+ for organizations using Google Apps
Businesses, schools and organizations with Google Apps can now
use Google+
. Employees and students can create profiles, +1 things they like on the web, share interesting content with their circles and have live multi-person video chats with classmates, colleagues and friends. Organizations can also
create their Google+ Pages
—an organization’s identity on Google+ for customers, students or fans. We’re using Google+ Pages ourselves, so take a look at the
Gmail
and
Google Enterprise
pages, and circle us if you’d like to stay in the loop.
24x7 telephone support and improved mobile device management
This week, we introduced a couple other new benefits for Google Apps customers. Organizations of all sizes around the world can now
call our support hotline
at any time for all core service issue. Also new this week, we improved our
mobile device management
capabilities with an interface for administrators to view and deny mobile devices connecting to Google Apps, granular mobile policy controls, and the ability to visualize mobile usage trends across the organization.
Who’s gone Google?
Organizations large and small continue to amass around Google Apps. We’re thrilled to welcome a whole host of new customers including the Trinity Mirror Group (Britain’s largest newspaper publisher), startups such as
JobFlo
and
UserTesting
, organizations including the
U.S. Holocaust Memorial Museum
, and colleges like the
University of Michigan
and
UT Austin
. Welcome to all!
Get closer to your customers with Google+
Monday, November 7, 2011
(Cross-posted on the
Inside AdWords blog
.)
Editorial note
: Many of you have already verified your
Place page
via
Google Places for business
. We encourage you to continue maintaining the information in your Google Places account to help ensure that potential customers can find accurate information about your business on Google Maps and local search. You may also want to supplement your Google Places account with a Google+ Page for your business, which provides you with additional ways to engage and directly interact with customers using Google+. Currently, however, Google Places accounts and Google+ Pages must be managed separately.
Since the initial launch of Google+ just a few months ago, we’ve welcomed over 40 million people and introduced more than
100
new features. For all these people, one important part is still missing - your business.
We want to help you make the same kinds of lasting connections with your customers online the way you can in real life. That’s why we are introducing
Google+ Your Business
, a collection of tools and products to help you get closer to your customers. At the heart of this is
Google+ Pages
, your business’s identity on Google+.
Google+ Pages: Have real conversations with the right people
To get your business on Google+, you first need to create a Google+ Page. On your page, you can post updates and news about your business, engage in conversations with your customers, send tailored messages to specific groups of people, and see how many +1’s you have across the web. Here are a few features of Google+ Pages that we think will help you build relationships:
Google+ Pages are at the heart of Google+ for Business
Hangouts
Sometimes you might want to chat with your customers face-to-face. For example, if you run a bookstore, you may want to invite an author to talk about her latest novel, or if you market a cosmetics line, beauty specialists might want to hold how-to sessions for makeup tips.
Hangouts
make this easy, by letting you have high-quality video chats with nine customers, with a single click. You can use Hangouts to get product feedback, help solve problems or simply get to know people better, all in real time.
Hangouts let you meet your customers, face to face
Circles
Circles
allow you to group followers of your Page into smaller audiences. You can then share specific messages with specific groups. For example, you could create a Circle containing people who are your most loyal customers and offer them a special discount.
+1 button and Google+ badge: Inspire current customers to recommend new ones
Google+ Pages also help you deliver your great content to users in a way that’s easy to share with their friends. We introduced the
+1 button
as a way for your customers to recommend your business across the web - on Google search, in your ads, on sites across the web and on mobile devices. Now, your customers can +1 your Page, recommending your actual brand -- not just an individual ad or a site -- directly to their friends.
To help your customers find your page and start sharing, we have two buttons you can add to your site by visiting our
Google+ badge configuration tool
:
The
Google+ icon
is a small icon that directly links to your Page.
In the coming days, we’re introducing the Google+ badge, which lets people add your page to their circles, without leaving your site, to start getting updates from your business via Google+.
Make your +1’s count, improving the performance of your ads
Coming soon, we will also make it possible to link your Page to your AdWords campaigns for your site, so that all your +1s -- from your Page, your website, ads and search results -- will get tallied together and appear as a single total.
Your +1’s will be shown with your brand wherever it appears, including search, ads, Google+ and your website
Consumers will be able to see all the recommendations your business has received, whether they are looking at an ad, a search result or your page, meaning your +1’s will reach not only the 40 million users of Google+, but all the people who come to Google every day. In the coming days. you'll be able to link your page to your AdWords campaigns by following the instructions in the
AdWords Help Center
.
Or, if you're using AdWords Express from your Google Places account, you can link your ads to your Google+ Page by simply selecting the option to direct viewers of your ad to your Google+ Page, and entering the Google+ Page URL in the appropriate field.
You can link your Google+ Page to your AdWords account with Social Extensions. Social Extensions are available in the ad extensions tab in your AdWords account.
Bringing Google+ to the rest of Google
Our ultimate vision for Google+ is to transform the overall Google experience-- weaving identity and sharing into all of our products. Beginning today, we’re rolling out a new experimental feature,
Direct Connect
-- an easy way for your customers to find your Google+ Page on Google search. For
eligible
pages, when someone searches for your business with the ‘+’ sign before it Direct Connect will send them directly to your page. For example, try searching for ‘+YouTube’ on Google. Users will also be prompted to automatically add Pages they find through Direct Connect to their circles. Direct Connect will not work for everyone.
Direct Connect suggestions start populating as you type on Google.com
Just the beginning
We wanted to help you get your business on Google+ as soon as possible, so we’re opening the field trial for Google+ Pages to everyone today. Creating a Google+ Page only takes a few minutes. To get started, you’ll need a personal Google+ profile. If you don’t have a Google account, it’s very quick and easy to join. And if you are looking for inspiration, check out some of the companies that are already starting to set up their Pages:
To learn more about how Google+ works for your business, check out the
Google+ Your Business site
. We’re just getting started and have many more features in the coming weeks and months. To keep up to date on the latest news and tips, add the
Google+ Your Business page
to your circles. If you have ideas on how we can improve Google+ for your business,
we’d love to hear them
.
Posted by
Dennis Troper
, Product Management Director, Google+ Pages
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