We've moved! Visit
The Keyword
for small business news, stories and resources.
Small Business
Tips and tricks for managing your business with Google’s solutions
TalkBin Stories: Patama Roj of Fraiche
Tuesday, February 14, 2012
Editor’s Note
:
TalkBin
enables customers to send mobile messages to business owners in real-time, like a digital comment card. To learn more, visit
talkbin.com
.
The pace of life for a small business owner is unrelenting. Just ask Patama Roj, co-founder and owner of
Fraiche
, a company based in Palo Alto, California that serves homemade organic fresh and frozen yogurt, coffee and breakfast goods. Patama is dedicated to serving food that "speaks for itself," and customers are loving it.
With three locations though (two in Palo Alto and one in San Francisco), it’s hard to understand what’s going on across the business. That’s why Patama started using TalkBin to stay connected with customers even when she’s not in a particular store. Customers ask questions and provide feedback, which helps her understand exactly what's going on in each location. "It was important for me to find a way to get this feedback real-time," she says. And with TalkBin, business owners like Patama can receive this instant feedback without sharing personal mobile phone information, since TalkBin provides a special, customer-facing phone number and forwards feedback to your phone or email.
The ability to receive TalkBin messages on her cell phone makes responding quick and convenient for Patama as well. "Customers are always surprised to hear they're getting a text back from the owner!” she says.
Interested in using TalkBin in your store too? Get three months free when you sign up with promo code
BLOGSMB-2
at
www.talkbin.com/signup/user
.
Posted by Qasar Younis, Product Manager
Labels
Brazil
1
Business Photos
2
Chromebooks
1
consumer surveys
1
Economic Impact Report
3
Education
1
English
419
Events
3
Get Your Business Online
7
Gmail
8
GoMo
1
Google Ads
61
Google AdSense
4
Google Analytics
7
Google App Engine
1
Google Apps
60
Google Apps for Work
2
Google Calendar
6
Google Docs
18
Google Domains
3
Google Forms
1
Google Maps
15
google my business
16
Google Offers
1
Google Partners
2
Google Places
45
Google ReWork
1
Google Search
6
Google Shopping
2
Google Sites
7
Google Small Business
20
Google Small Business Blog
419
Google Small Business Community
9
Google Tags
4
Google+
9
Google+ stories
8
Help Desk Hangouts On Air
20
Holiday
3
Learn with Google
4
Livestream
1
Local Services
3
marketing
1
mobile
13
mobile optimization
4
mobile sites
4
Mobile Speed
1
National Small Business Week
3
Newsletter
3
Online security
3
Primer
2
Research
1
reviews
1
Rio de Janeiro
1
Road Trip
1
site design
1
Small Business Saturday
1
Small Business Week
4
Street View
1
TalkBin
2
Test My Site
1
Training
2
Webmaster Academy
2
YouTube
7
Archive
2018
Dec
Oct
Jul
Apr
Feb
Jan
2017
Oct
Aug
Jul
Jun
May
Apr
Mar
2016
Nov
Oct
Aug
Jul
Jun
May
Apr
2015
Dec
Nov
Oct
Sep
Aug
Jun
May
Apr
Mar
Feb
Jan
2014
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
2013
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2012
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2011
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2010
Dec
Nov
Oct
Sep
Aug
Feed
Follow @googlesmallbiz
Follow
Site Feed
Follow
