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Five keys to success for measuring your website
Monday, June 4, 2012
A few weeks ago, I
shared
some basic tips on how to measure your online marketing efforts. Today we’re taking a deeper look at how to measure the effectiveness of your website. Think of your website as your “Open For Business” sign on the web - but unlike your business, your website is open 24/7. So it’s important for you to measure how well your site is achieving your business goals. By using free tools like
Google Analytics
, you can see how visitors are finding and interacting with your site, which can help you improve your customer experience and potentially drive more sales.
Here are five things that every business should consider:
Identify your goals and track them correctly:
Think about the ultimate business objectives of your website and identify specific visitor actions that indicate success, like finishing a sale, signing up for a newsletter, or viewing an important page. Then set up
goal tracking
to see how visitors are reaching those goals. You can also assign a dollar value to each goal to see how it’s impacting your bottom line, or set up
ecommerce tracking
to integrate online sales data.
Become a conversion detective:
Businesses spend a lot of effort getting people to visit their site, so if your visitors aren’t converting or achieving your goals, it’s important to figure out why. There could be a variety of factors, like too many required steps to request a quote, call-to-action icons that are too small, or poor placement of your email list sign-up button. See what conversion metrics need a boost, and experiment with your site’s content and layout to see what works best.
Get to the bottom of your bounce rates:
Bounce rates
represent the people who are visiting one page on your website and then leaving immediately afterwards. This could signal that they’re not finding what they need right away. Think about what information your customers might be seeking, like contact information or links to promotions, and make sure it’s front and center on your site. Bounce rates can also show you how effective your marketing campaigns are. For instance, if you’re running an email marketing campaign but find that they’re resulting in visits with high bounce rates, you could be wasting time and money.
Discover important audience locations:
The Internet can introduce even a small town business to potential customers around the world, so you might be surprised at what audiences are most interested in your products or services. Take a
look
at the countries, regions and provinces where your website visitors are coming from - it just might inspire you to run an ad campaign targeted to reach shoppers in France, or start a special promotion for your fans in Canada.
Make the most of mobile traffic:
More and more consumers are browsing the web on the go with their smartphones, so spend some time discovering how many of your site’s visitors are coming from a mobile phone. Are they viewing multiple pages, staying for a long time, or bouncing away quickly? A local restaurant might want to know whether mobile visitors are quickly finding information like hours of operation, menus and address - because if they’re not, they could be going elsewhere. If you need help making your website mobile, you can find a ton of resources at
www.howtogomo.com
to help you get started.
There are a lot of things that you can learn when diving into your website analytics, and I know that sometimes it can feel like an overwhelming amount of data. The important thing about measurement is to just get started and keep experimenting. You’ll begin to see what works for your unique site and business, and may even find unexpected areas for growth. Happy measuring!
Posted by Francoise Brougher, Vice President of SMB Sales and Operations
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