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Tips and tricks for managing your business with Google’s solutions
Year in Review: Top 3 Posts - 1st Place
Monday, December 31, 2012
Happy New Year! We've been looking at our top three most popular posts from 2012, and we're at number 1! And the winner is...Measurement Mondays and measuring online marketing. Previously we reshared our third place winner,
10 in 10: Google Chrome
, and our second place post,
10 in 10: Google Calendar
. Enjoy the end of 2012!
* * *
A few weeks ago, I
shared
some basic tips on how to measure your online marketing efforts. Today we’re taking a deeper look at how to measure the effectiveness of your website. Think of your website as your “Open For Business” sign on the web - but unlike your business, your website is open 24/7. So it’s important for you to measure how well your site is achieving your business goals. By using free tools like
Google Analytics
, you can see how visitors are finding and interacting with your site, which can help you improve your customer experience and potentially drive more sales.
Here are five things that every business should consider:
Identify your goals and track them correctly:
Think about the ultimate business objectives of your website and identify specific visitor actions that indicate success, like finishing a sale, signing up for a newsletter, or viewing an important page. Then set up
goal tracking
to see how visitors are reaching those goals. You can also assign a dollar value to each goal to see how it’s impacting your bottom line, or set up
ecommerce tracking
to integrate online sales data.
Become a conversion detective:
Businesses spend a lot of effort getting people to visit their site, so if your visitors aren’t converting or achieving your goals, it’s important to figure out why. There could be a variety of factors, like too many required steps to request a quote, call-to-action icons that are too small, or poor placement of your email list sign-up button. See what conversion metrics need a boost, and experiment with your site’s content and layout to see what works best.
Get to the bottom of your bounce rates:
Bounce rates
represent the people who are visiting one page on your website and then leaving immediately afterwards. This could signal that they’re not finding what they need right away. Think about what information your customers might be seeking, like contact information or links to promotions, and make sure it’s front and center on your site. Bounce rates can also show you how effective your marketing campaigns are. For instance, if you’re running an email marketing campaign but find that they’re resulting in visits with high bounce rates, you could be wasting time and money.
Discover important audience locations:
The Internet can introduce even a small town business to potential customers around the world, so you might be surprised at what audiences are most interested in your products or services. Take a
look
at the countries, regions and provinces where your website visitors are coming from - it just might inspire you to run an ad campaign targeted to reach shoppers in France, or start a special promotion for your fans in Canada.
Make the most of mobile traffic:
More and more consumers are browsing the web on the go with their smartphones, so spend some time discovering how many of your site’s visitors are coming from a mobile phone. Are they viewing multiple pages, staying for a long time, or bouncing away quickly? A local restaurant might want to know whether mobile visitors are quickly finding information like hours of operation, menus and address - because if they’re not, they could be going elsewhere. If you need help making your website mobile, you can find a ton of resources at
www.howtogomo.com
to help you get started.
There are a lot of things that you can learn when diving into your website analytics, and I know that sometimes it can feel like an overwhelming amount of data. The important thing about measurement is to just get started and keep experimenting. You’ll begin to see what works for your unique site and business, and may even find unexpected areas for growth. Happy measuring!
Posted by Francoise Brougher, Vice President of SMB Sales and Operations
13 business tips to countdown to 2013, Part II
Friday, December 28, 2012
With 2013 around the corner, we’ve collected the top 13 tips for you to get your business ready for the new year. We've been posting one tip each day on the
Google+ Your Business page
, and previously we shared our first five tips
here
. Check out our next five tips, and keep an eye out for our last three as we countdown to 2013!
Tip 6: Use Google Sheets
Use Google Sheets for all your business’s spreadsheet needs, such as keeping lists, tracking projects, and analyzing data and results. Collaborate with co-workers by sharing editing rights, commenting on files, and chatting with other viewers in real-time.
Learn more
Tip 7: Create duplicate Google+ Events
Does your business Google+ Events to host regular events? Now you can easily turn your last sale, customer meet-up, or Hangout on Air into a monthly or quarterly affair by duplicating the event. Open up your last event and select Actions > Duplicate event. Google+ will pull in all the important details, so you don’t have to start from scratch.
Tip 8: Try a Hangout on Air
Is your business looking to reach more customers with engaging video content? With Hangouts on Air, you can record your live hangout, so the video is available to share with everyone. Does your business have a new product to unveil? Invite your circles or a few select customers to join you in your Hangout on Air, and then broadcast it! A live player of your hangout will be posted on your Google+ page and on your YouTube channel. Once the hangout is over, your video is available publicly on your +page, and you can make edits to it if you like.
Learn more
Tip 9: Add fun fonts to docs
Use Google Docs to create rich documents in your business’s style. Customize your files by changing and adding fonts. The default font is Arial when you create a Google Doc. To change the font, click on the drop-down menu. You can even add fonts to your font list. At the bottom of the font list, click “Add fonts” to search for web fonts for use in your business’s documents.
Learn more
Tip 10: Start a Google+ Community
With Communities, the newest feature in Google+, you and your business can connect with customers and followers in new ways. Search for communities that represent your interests, and see what’s trending in that space. Have a cupcake shop? Join a foodie community and see what’s popular among dessert lovers on Google+. Have a particular interest that you’d like to share?
Start your own community
!
Here are some of the features of Google+ Communities:
Public or private membership to support all kinds of groups—from topics and interests to local neighborhoods to regular poker nights
Discussion categories to find the conversations you care about most
The option to start hangouts and plan events with community members
The ability to share with your community from any +1 button across the web
Posted by the Google and Your Business blog Team
13 business tips to countdown to 2013, Part I
Wednesday, December 26, 2012
With 2013 around the corner, we’ve collected the top 13 tips for you to get your business ready for the new year. We've been posting one tip each day on the
Google+ Your Business page
, and we've collected the first five tips here. Start getting your business ready for 2013 now, and stay tuned for the next set of tips!
Tip 1: Create new holiday promotion ads in AdWords
It's the busy holiday season and we want your customers to find you online! Often, businesses that advertise with Google make edits to their ad text to promote a holiday sale or deal to bring customers to their website. While we recommend advertising these promotions, here's a little tip we want to highlight:
Don't jump straight into your ad that you have running and click to edit that ad. Saving changes to an existing ad causes the ad to go under review which, depending on the number of ads that you have in your account, can cause an interruption in your ad delivery. Instead, we recommend creating a new ad with the holiday promotion in addition to the generic ad that you already have. Once the new ad gets reviewed, you can pause your generic ad and let the holiday one run -- delay avoided!
Tip 2: Use referrals data in Analytics
If your business has a website, do you know how your customers are finding it? You can use referrals information in Google Analytics to see how people got to your website.
Analytics shows traffic coming from around the web, so not just other websites but from social media as well. Is a lot of your traffic coming from one social media channel? Maybe you want to spend more time posting there. You can also see how many new visits came from a certain source, if you want to target customers by using different content depending on the channel.
To find data on referrals, just sign in to Google Analytics then click Traffic Sources > Sources > Referrals. Don’t have Google Analytics set up yet? Learn how to get started at
http://www.google.com/analytics/
Tip 3: Track packages in Google Search
Does your business receive lots of packages? Don’t worry about wasting time going to multiple websites to track them. You can find out where FedEx, UPS and USPS packages that you've ordered are by typing the tracking number into Google. Simply enter the tracking number into the Google Search box and when you click enter, you'll see updated shipping information for your packages.
Tip 4: Get you daily agenda in your email
You may not have a personal assistant, but you can still have your agenda delivered straight to your email with Google Calendar. To receive the daily notification, go to Calendar and select “My calendars.” Click on the dropdown button next to the calendar you want to receive an agenda for, and then select “Reminders and notifications. Check the email box next to “Daily agenda” then “Save” and you’ll start to receive a overview of your day to your Gmail address every morning!
Learn more
Tip 5: Import slides into Google Presentations
Just because your business has old Power Point slides that you need doesn’t mean that you can’t use Google Presentations. All you have to do is import the file and you can transfer whichever slides you want into the presentation. When you have a Google Presentation open, go to Insert > Import slides... > Upload to add files from your computer. Or, instead of Upload select Presentations to copy slides from an existing Google Presentation.
Learn more
Posted by the Google and Your Business Blog Team
Year in Review: Top 3 Posts - 2nd Place
Thursday, December 20, 2012
Our year in review continues, where we're looking at our top three most popular posts from 2012. Last week we reshared our third place winner,
10 in 10: Google Chrome
. Coming in second is another piece from our 10 in 10 series, this time our tips for using Google Calendar.
* * *
The daylight hours are getting shorter, but the work day is as busy as ever. If you use Google Calendar to schedule your business’s days, weeks, and months, check out our tips for organizing and using your calendar more efficiently.
The
Google Calendar Android app
lets you
manage all your calendars
in one place--including those from your Google accounts and other synced calendars--right from your mobile device.
Use
keyboard shortcuts
to make and manage your events quickly. For example, when you’re on your calendar, try typing c to create a new event, d to display your calendar in day view, or n to see the next date range.
Collaborating on events with co-workers using Google Calendar? Pass on the torch and
transfer ownership of the event to the new coordinator
. When you're editing event details, visit the "More Actions" dropdown then click “Change owner.” You'll have the option to send them a note letting them know this change is effective now.
Unclutter your calendar by auto-hiding events once you've declined them, letting you to focus on the more important parts of your day/week/month. Just click the gear icon at the top of any Google Calendar page, go to Calendar settings, and then the General tab. Select "No" in the “Show events you have declined” section and then save.
Tired of the white grid look on your calendar? Add a photo to
personalize your background
.
Planning on meeting with people in another time zone? Enable the
world clock
in Calendar Labs to find a convenient time. Out of town and not by your computer? You can
automatically decline events
during times when you’re busy. Check out other
Labs features
you can try.
Create a to-do list
that will appear right next to your calendar. You can even assign calendar dates to tasks, and then sort by the due date.
Want to share special events happening at your business with your customers?
Create a separate calendar
and then
embed it on your website
.
Customize your notification settings
for events. You can choose to get reminders between 5 minutes and 4 weeks before your event, and pick whether you want the reminder delivered as a pop-up notification, email, or text message. You can also add multiple reminders for an event.
Organize your calendar by
color-coding different events or calendars
and make it easier to get an overview of your schedule with a quick glance.
Find even more tips on ways to use Google Calendar by checking out the
help center
!
Posted by Katherine Gramann, Google Calendar Team
The Perfect Gift for that Business Owner on Your List
Wednesday, December 19, 2012
Here in the US, 58% of small businesses do not have a website. These business owners could be your uncle, your cousin or your best friend. This holiday season, a website may just be the perfect gift for that small business owner on your list.
As part of our
Get Your Business Online program
, small businesses in the US can get an easy-to-build Intuit website, a custom domain name and web hosting. All free for a year. Why not invite that business you know to get online? To get started and send the gift of a free website, go to
www.gybo.com/gift
where you can find that business and send them a personalized invitation. It’s fast, easy and free.
With 97% of internet users looking online for local products and services, it is not a surprise that businesses with an online presence are expected to grow 40% faster. (BCG Report, “The Connected World: The $4.2 Trillion Opportunity,” March 2012) We all want to see our favorite small businesses succeed and getting them online may just be one of the easiest ways to help them grow.
Happy Holidays!
Posted by the Get Your Business Online Team
Leekes attracts new customers into its home department store with Google Business Photos
Tuesday, December 18, 2012
Leekes is an independent, family-owned business that has been around for 115 years. They operate 5 home department stores throughout the UK, offering quality home furnishings. They recently expanded into Coventry, UK, and wanted to build brand and location awareness. Leekes decided to use Google Business Photos to attract new customers by allowing them to virtually tour their new location.
Google Business Photos stitches together HDR panoramic images into a Google Maps Street View-style virtual tour. The 360°-degree panoramic tour offered by Google Business Photos has allowed customers to visit Leekes from the comfort of their own home, tablet or smartphone.
A high-quality, smooth interactive tour of Leekes’ interior can easily be found on Google Search, Google Maps and Leekes’ Google+ Local page. Once inside the virtual tour, users can “walk around” and explore the store and its many departments.
Geraint Martin, head of e-commerce at Leekes states, “We need to quickly give people an understanding of what the Leekes brand is about...and there is no better way to do that than through imagery.”
You can read the Leekes Google Business Photos case study in its entirety
here
.
If you are a business owner and would like to create and publish a virtual tour of your business, learn more at
http://maps.google.com/help/maps/businessphotos
Posted by the Zach Bruce, Google Business Photos team
AdWords Express holiday offer extended for a limited time
Monday, December 17, 2012
(Cross posted from the
Inside AdWords blog
)
Still scrambling to stay ahead of the holidays? We want to help you make the most of the last 2 weeks of the year, so we’re extending our offer to double your
AdWords Express investment
. Just start using AdWords Express to attract new customers to your U.S. business, and you'll get a free advertising credit in January worth what you spend on AdWords Express ads between now and December 31, 2012.*
Reaching potential customers online is a snap with
AdWords Express
. Just select your business category, write an ad, and set your budget. Where and when your ad appears is managed automatically, and you only pay when potential customers click on your ad for more information. And in mid-January, you’ll receive a free advertising credit for that amount you spent on AdWords Express ads in December.*
Get started today at
http://www.google.com/adwords/express/
.
Posted by Richard Holden, Product Management Director, AdWords Express
*
Terms and conditions
HOAliday Series: How to Create Stand-Out Ads During the Competitive Holiday Season
Friday, December 14, 2012
AdWords Specialists Divya Vishwanath, Alec Fox, and Lauren Maten hosted a Hangout on Air yesterday as the second installment of the three-part HOAliday series.
To help you in this busy and crucial time of year, we shared tips on...
Ad copy optimization (don’t forget to share your holiday promotion!)
Various ad extensions to make your ads stand out
How to set up an experiment to see exactly what changes are making the account successful
You can watch the full 25-minute Hangout on Air below, or the
Google Business YouTube channel
.
To learn more about how to get started with AdWords, visit our
Help Center
, check out the
AdWords Community forum
, or call us at 866-2-GOOGLE if you already have an AdWords account.
And remember to tune in to the live stream of our next Hangout on Air at
11 a.m. PDT, December 20th
, when we discuss how to keep the holiday momentum going in the new year.
HOA HOA HOA and to all a good day/night!
Posted by Courtney Pannell and Divya Vishwanath, AdWords Team
12 Google+ Events Tips for 12/12/12
Wednesday, December 12, 2012
Today, on 12/12/12--the last time this century that the day, month, and year are all the same--we’re bringing you and your business 12 tips on using
Google+ Events
. From the employee holiday party to your business’s New Year’s sale, check out ways that you can use Events not just to be a party pro, but also to engage your guests before, during, and after your event!
Use Google+ to
create an event
that takes place either offline (such as an event in your store) or online (like a virtual meet and greet with your ownership team).
Invite
anyone you like. Guests who don’t use Google+ will be able to view and respond to the invitation. Guests who do use Google+ will be able to comment, invite others, and add photos, unless you disable these features.
Choose a theme
to add flare to your event and represent your business’s personality. Hosting your yearly company party? Having a holiday sale? Choose the theme that best fits your event.
Manage your
guest list
by adding or removing invitees at any time. You can change guests’ rights, such as whether they can comment, add photos, or invite more people to your event by using the
Actions
menu.
Add photos and videos
to your event to share a collection of media with your guests before and after an event. By default, all guests can contribute to an event’s photo collection. For public events, anyone can contribute photos.
Enable
Party Mode
so that Android mobile users can automatically upload their photos to the event page while the event is in progress.
Add a hangout
to your event so you can video chat with customers or co-workers before or during the event.
Use
Events on mobile
for your Android phone to create and moderate your events, share photos and comments, and get directions to events, all while you’re on the go.
Make your event
public
to increase visibility and allow more potential customers to find it and interact with the event’s page. For public events, anyone can say they’re going, add comments and photos, and invite others, unless these settings are disabled.
Host an
Event on air
so that anyone can find and view your event, but the event page itself is more . Events on air have a limited guest list, and only invited guests can add photos and comments (unless this setting is disabled).
From the
Events homepage
, click
Find more events
to browse public events and get ideas for yours. If you make your event public, others will be able to find your event this way as well.
You can add additional information fields to your event, like a link to buy tickets, your business’s website, or a YouTube channel. When you’re creating your event, just click Event Options > Advanced > Show additional fields.
To learn more about Google+ events, visit the
Help Center
!
Posted by Abby DeBellis, Google and Your Business Blog Team
Highlight Your Events on Google
Wednesday, December 12, 2012
(summarized from the
Webmaster Central blog
)
At Google we’re making more and more use of structured data to provide enhanced search results, such as
rich snippets
and
event calendars
, that help users find your content. Until now, marking up your site’s HTML code has been the only way to indicate structured data to Google. However, we recognize that markup may be hard for some websites to deploy.
Today, we’re offering webmasters a simpler alternative: Data Highlighter. At initial launch, it’s available in English only and for structured data about events, such as concerts, sporting events, exhibitions, shows, and festivals. We’ll make Data Highlighter available for more languages and data types in the months ahead.
Data Highlighter is a point-and-click tool that can be used by anyone authorized for your site in Google Webmaster Tools. No changes to HTML code are required. Instead, you just use your mouse to highlight and “tag” each key piece of data on a few typical event pages on your site. Data Highlighter learns to recognize the formatting pattern of your site’s data, so when Google crawls your site, all your latest event listings become eligible for enhanced search results. This short video explains how the process works:
To get started with Data Highlighter, visit
Webmaster Tools
, select your site, click the “Optimization” link in the left sidebar, and click “Data Highlighter.”
If you have any questions, please read our
Help Center article
or ask us in the
Webmaster Help Forum
. Happy Highlighting!
Posted by Justin Boyan, Product Manager
Steel + silicon = business success in Detroit
Tuesday, December 11, 2012
Cross-posted from the
Official Google Blog
.
From time to time we invite guests to post about items of interest and are pleased to have Linzie Venegas join us today. Linzie is head of sales and marketing for
Ideal Shield
, a manufacturing company in Detroit, Mich. that specializes in bumper post sleeves. Based in a city forged in tradition and steel, Ideal Shield has seen great success on the web—a story Linzie tells us in this post.
-Ed.
When my great-grandparents moved from Mexico to Detroit in 1917, they were looking for a better life. They had no idea that one day their grandson, my father Frank Venegas, would invent a product and start a business that would help transform their adopted hometown. Thanks to my dad’s hard work and a little help from the web, that’s exactly what Ideal Shield has done.
Ideal Shield
specializes in manufacturing bumper post sleeves. You may have seen these around—they’re colorful covers that slide over the steel pipes that keep cars from running into buildings. As a young child, my first job at Ideal was to assemble mailers for potential customers. Our mailers were unique—I would place a pack of jelly beans into each envelope. Talk about a great way to get a high “clickthrough rate!” Today, I head sales and marketing for the company, and we’ve taken our family business online with phenomenal results.
Ideal Shield’s father-daughter team Frank and Linzie Venegas in the factory surrounded by bumper post sleeves and guard rails.
We began using Google AdWords in 2004 to help potential customers find our product because many people didn’t know what it was. We were drawn to AdWords because everyone could see our ads—but we only had to pay for the customers who clicked through to our website. We also found that the leads were very qualified and had a higher close rate than leads from other sources. So far this year, for every $1 we've spent on AdWords we’ve gotten back $22. We’ve been able to have great success—without jelly beans!—using Google AdWords.
The energy we’ve put into our online presence has produced tremendous growth for our business; we’ve been able to grow our workforce by 20 percent. We’ve also focused on building our local community of Southwest Detroit. Each year we hire many interns from the local high school, Detroit Cristo Rey, and teach them skills that will last a lifetime. We’ve outfitted the junior and senior classes at Detroit Cristo Rey with Chromebooks so that they’ll have access to the power of the web anywhere, and many teachers there use the free Google Apps for Education suite with their students. This year, we were proud to hear that Detroit Cristo Rey achieved a 100% graduation rate and a 100% college acceptance rate. We also work with the Michigan Minority Business Development Council to teach other small businesses in the community the importance of an online strategy and how the web can help small businesses thrive.
My dad started Ideal with himself, my mother and a couple of laborers; today this family business has more than 35 employees and annual sales of $14 million. With help from the web, his hard work, determination and “out of the box” thinking have made Ideal a symbol of strength and renewal in Southwest Detroit. My father has always told me that if you take care of the community, the community will take care of you. Detroit is our community—it’s our heart, it’s our home. We’ve been surprised and delighted at how much the web has contributed to Ideal Shield, and we’re happy to share that success with Detroit. We can’t wait to do more!
Posted by Linzie Venegas, Head of Sales and Marketing, Ideal Shield Detroit
Year in Review: Top 3 Posts - 3rd Place
Monday, December 10, 2012
It's well into December, New Year's Eve is just a few weeks away, and like many others, we're thinking about the year in review. Through the end of the month, we'll re-share your top 3 favorite posts from the Google and Your Business blog in 2012. Coming in at number 3 is a piece from our 10 in 10 series--our top 10 tips for using Google Chrome.
* * *
Want to get even faster at work? Use Google Chrome shortcuts to start working as fast as you browse the web:
While reading online, have you ever seen a word or phrase that you wanted to learn more about? Next time, just highlight the term(s) and then drag it to your tabstrip to the right or left of your current tab--a new tab will open with search results for the highlighted text. You can also try the
Dictionary extension
so when you highlight a word the definition will hover over it.
Have a site (or a few) you always keep open, like Gmail or Rdio? You can pin those tabs so that they open the next time you launch Chrome. To
pin a tab
, right-click on it then select “Pin Tab”.
Sign in to Chrome
to access your bookmarks and quickly
sync your tabs
on any of your other gadgets where you’re signed into Chrome. Just go to the “Other devices” menu when you open a new tab to find them. The back and forward buttons will even work, so you can pick up browsing right where you left off.
Try using incognito windows to browse in stealth mode. With
Incognito Mode
, pages you view won't appear in your browser history or search history, and they won't leave other traces, like cookies, on your computer after you close the incognito window
Want to
hide your bookmarks bar
? You can also use the keyboard shortcuts Ctrl+Shift+B (Windows and Chrome OS) and ⌘-Shift-B (Mac) to toggle the bar on and off.
To save a webpage as a PDF, press Ctrl + p (Mac: Cmd + p) to bring up the print dialogue, then Destination > Change.
Need even more space to browse? You can toggle
full-screen mode
with these handy keyboard shortcuts: Fullscreen Key on a Chromebook, F11 on Windows & Linux, and Cmd+Shift+F on a Mac.
Accidentally
close a window
? Just use the keyboard shortcut Ctrl+Shift+t to open the last tab you closed. Keep using this shortcut to open your previous tabs.
Bookmarks
are just a click away. Like a page? Click on the Star next to the omnibox, and the page is automatically bookmarked.
Use apps from the
Chrome Web Store
to do things like get notifications, take notes, edit screenshots, and more.
You can learn even more tips for using Google Chrome by checking out the
help center
or
Chrome’s Google+ page
.
Posted by
Jacky Hayward, Google Chrome Team
HOAliday Series: Keeping Ads from Going Dark over the Holidays
Friday, December 7, 2012
AdWords Specialists Courtney Pannell, Ben Oberg, and Brette Henderson hosted a Hangout on Air last week as the first installment of the HOAliday three-part series.
During the Hangout, we talked about some tips to keep your ads running during this crucial time for your business. We first explained how to avoid in ad delivery when you’d like to change your ad text to show a holiday promotion or deal. We then shared a few of our best tips with automated rules and billing best practices to make advertising for your business easy during a season that you should get to enjoy, too!
To watch the full 20-minute Hangout on Air, visit the
Google Business YouTube channel
.
To learn more about how to get started with AdWords, visit our
Help Center
, check out the
AdWords Community forum
, or call us at 866-2-GOOGLE if you already have an AdWords account.
And remember to tune in to the live stream of our next Hangout on Air at 11 a.m. PDT, December 13th, when we discuss how to create standout ads during the busy holiday season.
Stay tuned! HOA HOA HOA and to all a good day/night!
Posted by Courtney Pannell, Ben Oberg, and Brette Henderson, AdWords Team
Announcing a new Google Ads Hangout on Air series - “Happy HOAlidays”
Wednesday, December 5, 2012
(This post has been cross-published from the
AdWords blog
)
The holidays are crunch time for many advertisers out there, so we’re introducing a new holly, jolly Hangout on Air series on the Google Ads +Page. In this three-part series, AdWords specialists from the 866-2-GOOGLE support team will cover three important topics surrounding your AdWords performance during the holiday season.
December 6 at 11 AM PDT: How to keep your ads from going dark during the holidays
We’ll discuss tips and tricks for how to manage your account effectively when you might be out of the office on holiday break.
December 13 at 11 AM PDT: How to create stand-out ads during the competitive holiday season
We’ll share the best strategies for setting yourself apart from your competition.
December 20 at 11 AM PDT: How to maintain the holiday momentum
We’ll tell you how to assess your holiday performance and engage your new customer base into the new year.
To join the Hangouts, just sign into Google+ and add the
Google Ads +Page
to your circles. Each week we’ll put up a post soliciting your questions. Then, on Thursday, navigate to your Stream where you’ll be able to view our Hangout live with just one click. See you there!
Posted by Courtney Pannell & Divya Vishwanath, AdWords Support Team
Build Your Digital Brand with Google+ Webinar
Tuesday, December 4, 2012
The Google+ platform provides a fresh canvas for building and strengthening your digital brand, tying into all the marketing you already do with Google. From launching a new product using Google+ pages to engaging with your community of enthusiasts over Hangouts, join our Learn with Google webinar this Thursday for a look at ways your company can build its brand using social.
Sign up
on our webinar page to attend: Building a Digital Brand with Google+ (Thurs, Dec 6, 10am PT / 1pm ET)
After the Hangout, we’ll host a live Q&A with members of the Google+ team to answer questions about building a brand with Google+. RSVP on the
Google+ Event
page and add your questions as comments on that page.
With more than 100 monthly million active Google+ users, the time is right to focus on building your digital brand presence via the platform. Google+ has seen a wealth of brands engaging with users in creative, interactive ways. In fact, brands created more than 1 million Google+ pages in just a few months. For instance:
H&M
-- The retail clothing company, with more than 2 million Google+ followers, uses tailored content, images and video to bring its fashions and lifestyle to life on the platform. They’ve also utilized Ripples to identify their trendsetters and saw a 22% clickthrough rate boost after implementing social extensions in AdWords.
Cadbury
-- The chocolate maker has reached a following of nearly 3 million users with a combination of creative posts, Hangouts on Air and even the launch of their Dairy Milk Bubbly bar. They’ve also installed the Google+ badge on the company’s web homepage, making it easy as chocolate to follow the brand.
Like the ideas here? Log on Thursday to learn more about how to create, capture and sustain demand for your brand using Google+. And if you’re going to miss this while you’re at
SMX Social
in Las Vegas next week, check back at the
webinars page
later for a recording of the webinar.
Posted by the Learn With Google Team
A free month of advertising from AdWords Express
Wednesday, November 28, 2012
(Cross-posted from the
Inside AdWords blog
)
The holidays are a busy time for everyone, and small businesses are certainly no exception. To help businesses reach new customers this season and keep the holiday spirit rolling into 2013, we have a special offer for new AdWords Express users in the U.S. If you
sign up for AdWords Express
before December 16, 2012, you’ll receive a free advertising credit in January worth what you spend between now and the end of this year.*
Since AdWords Express
launched in July 2011
in the United States, we’ve seen businesses from toy stores to tree farms use AdWords Express to get their businesses discovered online. After 16 busy months, AdWords Express has expanded its borders to
12 additional countries
and 9 languages, so that gift shops in Germany, heating contractors in the U.K., and surf shops in Australia can get on the map in front of potential customers in time for the holiday season.
Watch these businesses talk about how they use AdWords Express to maximize sales in the busy season:
Remember, the sooner you start advertising online, the more holiday customers you can reach and the more free advertising credit you can earn, so visit
google.com/adwords/express
today.
Happy holidays from the AdWords Express team!
Posted by Enrique Muñoz Torres, Sr. Product Manager, AdWords Express
*
Terms and Conditions
Gmail and Drive - a new way to send files
Tuesday, November 27, 2012
(Cross-posted from the
Gmail blog
)
Since Google Drive launched in April, millions of people have started using Drive to keep, create and share files. Starting today, it’s even easier to share with others: you can insert files from Drive directly into an email without leaving your Gmail.
Have you ever tried to attach a file to an email only to find out it's too large to send? Now with Drive, you can insert files
up to 10GB
-- 400 times larger than what you can send as a traditional attachment. Also, because you’re sending a file stored in the cloud, all your recipients will have access to the same, most-up-to-date version. Like a smart assistant, Gmail will also double-check that your recipients all have access to any files you’re sending. This works like Gmail’s
forgotten attachment detector
: whenever you send a file from Drive that isn’t shared with everyone, you’ll be prompted with the option to change the file’s sharing settings without leaving your email. It’ll even work with Drive links pasted directly into emails.
So whether it’s photos from your recent camping trip, video footage from your brother’s wedding, or a presentation to your boss, all your stuff is easy to find and easy to share with Drive and Gmail. To get started, just click on the Drive icon while you're composing a message. Note that this feature is rolling out over the next few days and is only available with
Gmail's new compose experience
, so you'll need to opt-in if you haven't already.
Posted by Phil Sharp, Product Manager
Five for Drive: Tips for Sharing and Collaborating with Google Drive
Wednesday, November 21, 2012
Editor’s note: In November, we’re sharing tips on how your business can get the most out of Google Drive. Our final post features 5 ways you can share your files. Previously we’ve featured
Google Drive basics
and
tips for creating and editing
the documents your business needs.
Is your business looking to increase internal collaboration and share files on the web? Below, you’ll find 5 tips on how you can use
Google Drive
to collaborate on your documents and share them with the right audience.
Click on the
Share
button in the upper right corner of any document to make sure the right people have the right access. By setting the
visibility options
, you can share your documents with a specific group, anyone with the link, or anyone on the web. To give access to a specific group of people, you can
add collaborators
and decide if each person should be able to edit, comment on, or just view your files.
Transfer ownership
of a file or folder to let someone else manage it for you. The new owner can then add or
remove collaborators
, share the file with others, and change visibility options and access privileges.
Download the
Google Docs App
in Hangouts to open, discuss, and add comments to a document, all while you’re in a
Hangout
. This way, you can review a file face-to-face in video chat with a co-worker, even if you’re away from the office.
Publish
your documents and get a URL that you can share with the whole world. Use the publish feature to email your customer base a link to your most recent newsletter or to send a presentation of your business’s most popular products to a potential client.
Share files to your Google+ stream
publicly or with a specific
circle
of clients, and let your followers flip through one of your business’s presentations or fill out a feedback form all without ever leaving the stream. For each document you share on Google+, you can set
access rights
so your audience can edit or simply view it.
Looking for even more tips about Google Drive? Check out the
Help Center
, the
Google Apps Learning Center
, or Drive’s
Google+ page
.
Posted by Abby DeBellis, Google and Your Business Blog Team
Feast your way through Google business tips
Monday, November 19, 2012
Want a feast this Thanksgiving without crashing into a tryptophan-induced slumber? Work your way through three courses of business tips that we’ve rounded up from our 10 in 10 series.
If you want more detail or links to learn even more, check out our full posts on ways your business can use
Chrome
,
Gmail
,
Google+
, and
Google Calendar
.
Posted by Jacinth Sohi, Google and Your Business Blog Team
Get Your Business Black Friday Ready with Google Offers
Friday, November 16, 2012
Is your business Black Friday ready? After a hearty helping of turkey and lots of sides, folks often have a hankering for some serious shopping. It’s a great time to showcase value and offer some irresistible deals. This year, Google Offers is here to help small businesses run deals and get discovered. Best of all, it’s a deal for you, too. Getting started is free.
Get Started
It’s easy to make a Google Offer right from the Google Places for Business dashboard. Verified business owners already using Google Places for Business, skip on ahead to Create an Offer. Get started on Google Places for Business by entering your business’ phone number
here
.
Create an Offer
Ready to
create your offer
? You can customize whether you want to offer customers a percentage off their sale, a flat amount of money off, or a free item. You’ll also need to know how many offers you want to make available, for how long they’ll run, and a few other details. We’ve got a gallery of photographs, too, to make sure your offer looks great.
Meet New Customers
Your new customers will be able to discover nearby offers on Google Maps for Android. We’ve got some offer management tools, too, so you can see and control the duration of your offer. Offer going well? You can extend the offer, or, limit its availability if needed. You’ll also be able to see how many people have redeemed or are planning on redeeming the offer. Happy savings!
Posted by the Google and Your Business blog team
Five for Drive: Tips for Creating and Editing in Google Drive
Thursday, November 15, 2012
Editor’s note: In November, we’re sharing tips on how your business can get the most out of Google Drive. Our second post features 5 ways you can create, edit, and enhance your files. Previously we’ve featured
Google Drive basics
. Check back next week for tips on the many ways you can share and collaborate on the documents in your Drive.
Businesses looking for pointers on documents, spreadsheets, presentations, and more, keep reading! This week, we’re sharing 5 tips on how you can use
Google Drive
to create and edit the documents you need to keep your business running smoothly.
To
create a new document
in Google Drive, simply hit the ‘Create’ button to choose which type of file you’d like. To collaborate on your business’s existing documents like Word, Excel, and PowerPoint files, you can
upload
them to Google Drive for easy editing and sharing.
Use a template
to create the specific types of documents your business may need, such as letterheads, sales presentations, inventory trackers, or customer feedback forms. Browse the
template gallery
to find examples best suited for your business.
Make your presentations more compelling by
embedding YouTube videos
into your slides. You can play the video from directly within the file as long as you have an internet connection.
View the
revision history
of your document, spreadsheet, or presentation to see the changes made by you and any other collaborators. You can also
revert to earlier versions
of a file and see edits made to any of these versions.
Use other apps in Drive, such as
Forms
,
Drawings
, and
Fusion Tables
. You can also download
third-party apps
from the
Chrome Web Store
that allow you edit images and videos, fax and sign documents, manage products, create flow charts, and more.
Looking for even more tips about Google Drive? Check out the
Help Center
, the
Google Apps Learning Center
, or Drive’s
Google+ page
.
Posted by Abby DeBellis, Google and Your Business Blog Team
Five for Drive: Tips for Getting Started with Google Drive
Friday, November 9, 2012
Editor’s note: Over the next few weeks, we’ll be sharing tips on how your business can get the most out of Google Drive. This week, learn the basics, and check back for our next posts highlighting some of Drive’s key apps and features.
Businesses wanting to streamline their files and folders, look no further. With
Google Drive
, you can instantly create new documents, spreadsheets, presentations, and more. This week, we’ve got 5 tips on how your business can use Google Drive to store, edit, and share all of your documents. Learn about how you can access your files from anywhere and collaborate with colleagues in real-time.
Install
Google Drive on your computer to free up space on your hard drive and keep all of your business’s documents in one place. Simply drag and drop all your files and folders into your Google Drive folder to begin syncing items. Any file you sync to your Drive will be accessible on the web via your Google account (in My Drive) as well as on any
phone or tablet
where you have Drive installed.
Download the Google Drive app for your
Android
or
Apple
device to access your files on the go. Any changes you make on one device are automatically synced with the rest of the places you have Drive installed, as long as you have an internet connection.
Use the
share
feature in Drive to share files or entire folders with anyone. You can share a document with just one co-worker, or make it accessible to an entire group. You can also
set editing rights
and choose whether others can view, edit, or comment on your stuff.
Work simultaneously
on the same document with colleagues, and see changes appear as they happen. Use the
Comments
feature in documents, spreadsheets, and presentations to add notes and discuss content with your collaborators. In documents, you can even chat about a file in real-time.
Set up
offline access
using Chrome, so you can continue working in Google Drive even when your computer isn’t connected to the internet. This way, if you’re on the go and find yourself without wifi, you can still view documents and spreadsheets, move folders around, and make edits to documents. When you reconnect to the internet, your changes will automatically sync to all your devices.
To get started with Google Drive, visit
drive.google.com/start
. Looking for even more tips about Google Drive? Check out the
Help Center
, the
Google Apps Learning Center
, or Drive’s
Google+ page
.
Posted by Abby DeBellis, Google and Your Business Blog Team
SMB Hangouts on Air: Is My Ad Showing?
Friday, November 9, 2012
AdWords Specialists hosted a Hangout on Air yesterday as the first of two installments of the SMB Frequently Asked Questions Hangouts On Air series.
During the Hangout, we talked about how you’ll want to use the Ad Preview and Diagnosis tool to see if your ad is running. We also gave you some common reasons why your ad might not be showing: budget, ad rank, location targeting, and approval statuses.
Here's the full 25-minute Hangout on Air, from the
Google Business YouTube channel
:
To learn more about how to get started with AdWords, visit our
Help Center
, check out the
AdWords Community forum
, or call us at 866-2-GOOGLE if you already have an AdWords account.
And remember to tune in to the live stream of our next Hangout on Air at
11 a.m. PDT, November 15th
, when we discuss how to diagnoses causes of performance fluctuation in your AdWords account.
Stay tuned!
Posted by Divya Vishwanath and Courtney Pannell, AdWords Team
Help Desk Hangouts: Get Your Business Online
Friday, November 2, 2012
Editor’s note:
Each week on the
Google+ Your Business page
, we’re putting you in touch with Googlers and users who can help you as a business owner get the most out of our products and features.
In our latest
Help Desk Hangout On Air
, we chatted with the Get Your Business online team. We talked about how important it is for businesses to have online presences, and the team highlighted a special promotion. U.S. businesses can set up a free website for a year with Get Your Business online with just a Google account. The team also walked us through how businesses can accelerate their online presences after making this website.
Miss the event? You can watch the whole thing on the
Google and Your Business YouTube channel
.
Check out the video description on the YouTube page for a minute-by-minute breakdown.
Some of the questions we answered during the Hangout:
What is Get Your Business Online?
Get Your Business Online was designed to make it easy, free, and fast to for any business to get online. We think that small businesses are vital for the future, and we want to see small businesses connecting with customers using modern technologies. Get Your Business Online gives small businesses the opportunity to grow through creating an online presence.
How can I get my business online?
Just visit http://gybo.com in the United States and get started right there. We’re offering a free domain name and hosting for a year, so all you need’s a Google account. You can use the Intuit site builder to make your business’ website, so there’s no HTML knowledge required. Don’t forget to publish your website after building it!
Can you share some tips for jumpstarting your online presence?
Keep your website up to date and accurate
Add your website to your
local Google+ page
Promote your website: business cards, receipts, etc.
Get
analytics
on your website.
Make your website
mobile-friendly
Posted by Jade Wang, Google+ Local Community Manager
Halloween and businesses on Google+
Wednesday, October 31, 2012
Happy Halloween! Has your business done anything special for today? We’ve rounded up some creative ways that businesses have gotten in the spooky spirit using Google+ features to interact with their followers.
Using photos
: It’s pretty hard not to want a cupcake after looking at these
festive photos
on
Food Network’s Google+ page
. Food Network not only shared ideas for decorating desserts, but also a variety of other recipes for Halloween-inspired dishes, all with images. Photos help share your products with customers, especially if you’re in the food business. You can learn more about how to add photos
here
.
Posting videos
:
Travel Channel
shared
video clips
of its latest episode of Ghost Adventures so followers could get a sneak peek and know when to watch. Videos provide another way to share even more information in an engaging format. Own a boutique? Create a short video showing clothes in your shop and ways to style an outfit. Have an auto repair shop?
Post a clip
of an interview with a customer sharing a positive experience.
Regular posts and sharing content
:
Scoot & Doodle
created a weekly challenge where they asked users to
draw their Halloween costumes
,
design and send Halloween e-cards
with “
spooky stamps
,” and
sketch out plans for pumpkin carvings
. Regular posts keep your followers coming back to your page, and using hashtags (Scoot & Doodle used #weeklychallenge) makes it easy for others to find related content. Sharing photos, videos, or posts created by your customers also lets them feel more connected to your business.
Ask followers questions
:
Zoo Atlanta
posted
Halloween-themed animal trivia
and
shared information on “creepy” animals
like tarantulas. Posting questions is a great way to not only interact with your followers, but also to get customers engaged in conversations with other customers.
Share promotions:
Have a special sale going on at your store? Get the word out by creating a post on Google+.
Google Play
shared its
Halloween sale
on its Google+ page to get the word out to even more users. You can even
create different circles
for your followers and
pick who can see your post
, so you can share special deals with your most loyal customers.
You can learn even more about how to use Google+ by visiting the
help center
.
Posted by Jacinth Sohi, Google and Your Business Blog Team
Take your social strategy to the next level with Learn with Google Hangouts and Webinars
Wednesday, October 31, 2012
Over the next few weeks, we’re offering five opportunities to learn more about Google+ for your business. We kick off with a Learn with Google Hangout on Air with bestselling author
+Chris Brogan
on November 5th at 10am PT / 1pm ET. Chris will cover tactics for successful social marketing and discuss his new book, “Google+ for Business: How Google's Social Network Changes Everything.”
RSVP for the Hangout on the
Google+ Event page
.
Learn Chris’s recipes for how to grow and engage your Google+ community to build your brand and drive your business’s visibility and conversions. Hear about Chris’s own experiences helping companies succeed in their content marketing and social projects. Chris Brogan is a New York Times bestselling author, CEO of Human Business Works, and advises companies on marketing, business strategy, communications and more.
If you have a question for Chris, leave your question as a comment on the
Google+ Event
.
Boost your success with Google+
Want to learn more about using Google+ for your business? Sign up for our
Learn with Google webinars
. Here are some great upcoming webinars to help you get the most out of social for your business:
Social Media Best Practices for a Successful Holiday Season (Wed, Oct 31, 10am PT / 1pm ET)
Social that Adds Up: Performance and Measurement (Thurs, Nov 8, 10am PT / 1pm ET)
Supercharge your Social Media Initiatives with Video (Wed, Nov 14, 10am PT / 1pm ET)
Building a Digital Brand with Google+ (Thurs, Dec 6, 10am PT / 1pm ET)
Posted by the Learn with Google Team
Introducing the new compose in Gmail
Tuesday, October 30, 2012
Editor's note: This post has been cross-published from the
Gmail blog
. For more ways on how your business can use Gmail efficiently, check out our
Gmail tips post
.
We're always trying to make Gmail faster and easier to use, so today we're introducing a completely redesigned compose and reply experience that does just that.
Faster
How many times have you been writing an email and had to reference something in another message? Saving a draft, opening the old email, and then reopening your draft wastes valuable minutes. The new compose pops up in a window, just like chats (only larger).
This makes it easy to reference any other emails without ever having to close your draft. You can even do a search or keep an eye on new mail as it comes in. And because the compose window works the same way as chats, you can write multiple messages at once and minimize a message to finish it later.
Easier to use
The new compose is designed to let you focus on what's important: your message. The controls are still there when you need them but get out of the way when you don’t. We’ve even added some new features like the ability to easily insert inline images and have more to come.
And, when you add recipients to your message, you'll see profile pictures of your contacts in autocomplete helping you find the right person faster. You can also drag and drop the new address chips between to:, cc: and bcc:. When you’re done adding recipients, the address area collapses automatically to get out of your way.
You’ll also see these same changes when you respond to a message. The reply experience has been designed to fit better inline as part of your conversation -- replies take up much less vertical height, intelligently expand to fit your content, and always keep the recipients and other controls in view no matter how long your message gets.
We're rolling out a preview of the new compose and reply today. After we've added some
finishing touches
over the coming months, we’ll enable it for everyone.
Posted by Phil Sharp, Product Manager
SMB Newbie Hangouts on Air: Increasing Your Business' Video Exposure
Monday, October 29, 2012
Editor's note
: This is our sixth post in a series on SMB Newbie Hangouts on Air, where experts on the AdWords support team are hosting short Hangouts on Air to walk SMBs through AdWords-related topics. Here on the Google and Your Business Blog, we'll be providing a wrap-up of the Hangouts. This particular post is cross-published from the
AdWords Google+ page
.
Google AdWords Specialists hosted a Hangout on Air last week as the sixth installment of the SMB Newbie Hangouts on Air series.
During the Hangout, we talked about how businesses can expand their video reach by keeping their targeting groups broad and separated by targeting type. We also discussed different video ad formats, which ad formats align with different business goals, and the benefits of linking your YouTube and AdWords accounts.
To watch the full 25-minute Hangout on Air or previous topics, visit the
Google Business YouTube channel
.
To learn more about how to get started with AdWords, visit our
Help Center
, check out the
AdWords Community forum
, or call us at 866-2-GOOGLE if you already have an AdWords account.
And remember to tune in to the live stream of our next Hangout on Air at
11 a.m. PDT, Thursday November 8th
, when we discuss one of the top issues you talk to us about: what to do when you can’t see your ad.
Stay tuned!
Posted by Divya Vishwanath and Courtney Pannell, AdWords Team
10 in 10: Google Plus
Thursday, October 25, 2012
Editor’s note: For the 10th month of the year, we’ll be sharing 10 tips each week for using a different Google product. Our final post features 10 ways your business can get the most out of using Google+. Previously we’ve featured tips on
Gmail
,
Chrome
, and
Calendar
.
Businesses getting savvy with social, stay tuned. This week, we’ve got 10 tips on using Google+ for your business, from posts with pizzazz to happening Hangouts. Learn about using features like Circles and Events and pick up some general social media tips, too.
Use
circles
to segment your audience and reach the right people. For example, if you sell sporting equipment, you might have different circles for bicyclists, swimmers, and runners.
Add photos
, videos, or links to your posts by dragging them directly to the share box. To add a link, drag the icon next to the URL from the address bar to the share box.
Share behind-the-scenes photos. You can can edit your photos directly in Google+ and share animated GIF photos--a great way to draw attention to your page.
Check out the drop-down arrow at the top of Google+ posts. You can
manage the way people interact with your own posts
, like disabling comments or editing your post. You can link to, report abuse, or mute other people’s posts.
Want to add style to your posts and make them more visually appealing? To add italics, use underscores around your words: _ italics_ →
italics
. Asterisks make words bold (* bold* →
bold
), and hyphens will add a strikethrough (- strikethrough - →
strikethrough
).
Create a posting schedule to post at least once a day. Engage your community with questions and +Mention your community so they feel the love and share your post with more people. Try posting at different times of the day to see what best engages your audience.
Create an
Event
to drive foot-traffic to a sale or new product launch, and to drive attendance for your Hangouts. With Events on mobile, guests can RSVP, get directions, and even have their photos and videos uploaded to the Event page if
Party Mode
is enabled.
Host regular
Hangouts
or Hangouts on Air to have real face-to-face conversations with your followers. Consider behind-the-scenes tours, launch new products in person or simply say thank you to your supporters.
Get creative and stay current with your Google+ banner. We’ve seen some delightful use of animation and fun seasonal banners, too, that keep a page fresh and fun.
Have your whole team help with the page--
add managers
by navigating to Pages on the navigation ribbon on the left, hovering over the page, clicking on
Managers
, and adding more people there.
Get even more tips on how your business can use Google+ by checking out the
help center
or the
Google+ Your Business page
!
Posted by the Google+ Team
10 in 10: Google Calendar
Friday, October 19, 2012
Editor’s note: For the 10th month of the year, we’ll be sharing 10 tips each week for using a different Google product. Our third post features 10 ways your business can use Google Calendar. Previously we’ve featured tips on
Gmail
and
Chrome
.
The daylight hours are getting shorter, but the work day is as busy as ever. If you use Google Calendar to schedule your business’s days, weeks, and months, check out our tips for organizing and using your calendar more efficiently.
The
Google Calendar Android app
lets you
manage all your calendars
in one place--including those from your Google accounts and other synced calendars--right from your mobile device.
Use
keyboard shortcuts
to make and manage your events quickly. For example, when you’re on your calendar, try typing c to create a new event, d to display your calendar in day view, or n to see the next date range.
Collaborating on events with co-workers using Google Calendar? Pass on the torch and
transfer ownership of the event to the new coordinator
. When you're editing event details, visit the "More Actions" dropdown then click “Change owner.” You'll have the option to send them a note letting them know this change is effective now.
Unclutter your calendar by auto-hiding events once you've declined them, letting you to focus on the more important parts of your day/week/month. Just click the gear icon at the top of any Google Calendar page, go to Calendar settings, and then the General tab. Select "No" in the “Show events you have declined” section and then save.
Tired of the white grid look on your calendar? Add a photo to
personalize your background
.
Planning on meeting with people in another time zone? Enable the
world clock
in Calendar Labs to find a convenient time. Out of town and not by your computer? You can
automatically decline events
during times when you’re busy. Check out other
Labs features
you can try.
Create a to-do list
that will appear right next to your calendar. You can even assign calendar dates to tasks, and then sort by the due date.
Want to share special events happening at your business with your customers?
Create a separate calendar
and then
embed it on your website
.
Customize your notification settings
for events. You can choose to get reminders between 5 minutes and 4 weeks before your event, and pick whether you want the reminder delivered as a pop-up notification, email, or text message. You can also add multiple reminders for an event.
Organize your calendar by
color-coding different events or calendars
and make it easier to get an overview of your schedule with a quick glance.
Find even more tips on ways to use Google Calendar by checking out the
help center
!
Posted by Katherine Gramann, Google Calendar Team
Measure Your Success: Call Reporting Now Available in AdWords Express
Thursday, October 18, 2012
Editor's note: This article is cross-posted from from the
AdWords blog
.
How did you find us?
There's a good reason so many business surveys include this question: understanding how people connect with your business is important. When people search for local businesses on Google, they may want to check out a website, but there's a good chance they'll want to just give you a call. That's why we
initially launched
call reporting for AdWords customers—to help businesses use search to connect with people over the phone. Now, we're expanding this feature to AdWords Express customers so local businesses can benefit as well. Call reporting allows you to quantify the offline value of your ads by seeing how many phone calls your ads generate.
How search ads can make your phones ring
When you sign up for call reporting, we will replace the phone number in your Google Search ads across desktop, mobile, and tablet with a toll-free Google forwarding number. When customers call this number, we’ll automatically forward the call to your business and report in your dashboard that the call was made. This allows you to keep track of how many calls your ad is generating for your business. You can see it all right in your
AdWords Express dashboard
.
Okay, I’m in! How can I do this?
To edit your call reporting preferences, go to your
AdWords Express dashboard
. Click the ‘Manage your ads’ tab and you’ll see a checkbox for call reporting. If this is selected, on your dashboard you will see calls in addition to clicks and views for your ad.
Currently, call reporting is available for US businesses using AdWords Express. For more information on how it works, set up, and pricing, please visit the
AdWords Express Help Center
.
Posted by Venkat Rao, Associate Product Manager, AdWords Express
5 Characteristics of a Healthy Local Google+ Page
Wednesday, October 17, 2012
We know your business’ presence on Google, Google+ and Google Maps is important to you -- it’s important to us, too. Here are some tips and tricks for keeping those pages healthy. Simply sign in to your
Google Places
for Business account (or
Google+
, for the upgraded pages) to make any of the necessary changes to your listing.
Service Area Businesses without Storefronts Must Hide Their Addresses
If you serve customers at their location, we ask that you hide your business’ location on Google Maps. A good test to know if you should be hiding your address: could a customer arrive at your location without an appointment and expect to conduct business? If not, your address should be hidden.
If you operate a service area business without a storefront, you must use Google Places to hide your address. Unfortunately, this feature is not yet supported for local pages made in Google+ with social features.
Address Formatting
If you need to specify where you receive mail within your physical address, put a mailbox or suite number on the second address line. Your address may end up looking reformatted in Google Maps, but it’s important that this information on the second address line in your Google Places for Business dashboard for data processing purposes. There’s no need to put any information other than the address and mailbox number when entering your address.
Real Location and Phone Number
We don’t accept mail-receiving agencies, like P.O. Boxes or UPS Stores, as business locations. Even if your business normally receives mail like this, please input your actual location into Google Places for Business account. If you do not want to show that address (for example, if that is your home address), there is an option to hide your address and instead specify a general area of service in the Google Places for Business dashboard. The location that you list should be staffed by your business during its operating hours.
Spelling and miscellany
We’re all for keeping your copy fresh, but you should avoid switching 0ut ©hara©ter$. If your listing is in English, keep the letters you use to the standard alphabet, and so on.
And remember, please do not include any URLs in your title, unless it’s actually the name of your business.
Multiple Businesses
If you manage multiple businesses, remember that you are responsible for keeping all of your listings in compliance with our
quality guidelines
.
These are just some common mistakes we often see with business owners’ listings. Please review our guidelines in detail and make sure your listing is as healthy as it can be and ensure that your prospective customers are finding your relevant listing information. If you have additional questions or concerns,
contact our support team
under Fix a Problem.
Posted by Roger Chen, Google+ Local Search Quality
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