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Announcing Reviews in Google Places for Business
Monday, November 25, 2013
People come to Google to search for information about local shops and restaurants so they can make the best plans and purchases. That’s why as a business owner, you want to make sure you put your best foot forward online. With a quick search, locals -- or even people new in town -- can read reviews from your regulars to find the right place for a romantic dinner, a prize-winning turkey, or the perfect (last-minute) present for Mom.
Today, we’re introducing
Reviews
in Google Places for Business. Now you can learn what your customers are saying about your business on Google and across the web,
in one place
. If you have a verified business listing, you will now see your customer ratings and reviews in the easy-to-use
review inbox
.
Read and respond to customer reviews in the reviews inbox
Easily respond to customer reviews
Reviews
also allows you to start a conversation with your customers by directly responding to comments left by users on Google. Are your customers happy with your service? Thank them for the kind words so they recommend you to their friends. Do they mention some areas for improvement? Ask them for suggestions so they visit you again.
And if you feel your business deserves more good reviews, or if you are missing feedback on your work, all you need to do now is to encourage your customers to
post reviews on your Google+ page
.
Business owners using the
new Places for Business interface
can now find the Reviews tab when they log into their dashboard as usual.
Not verified yet? Seize the moment and get started now at
www.google.com/places
.
Posted by Qasar Younis, Senior Product Manager
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